Frequently asked questions
“collection” means the act of gathering, acquiring, recording or obtaining personal information from any source, including third parties, by any means.
“consent” means voluntary agreement with the collection, use and disclosure of personal information for defined purposes. Consent can be either express or implied and can be provided directly by the individual or by an authorized representative, such as a parent or guardian. Express consent is permission that is granted by an individual taking a positive step to signify consent and may be given orally, electronically or in writing. Implied consent is the assumption of consent that can reasonably be inferred from a user’s action or inaction.
“user” means an individual who uses the Service provided by Vidday, including anyone else who accesses or visits the Sites.
“disclosure” means making personal information available to a third party.
“personal information” means information about an identifiable individual, but not aggregated information that cannot be associated with a specific individual.
“registered user” means a user who has created and registered an account with Vidday, as well as a Subscribing Organization that has created and registered an account or accounts with Vidday.
“Subscribing Organization” means a company, entity or organization, including any business that has subscribed to the Service.
“third party” means an individual other than the user, or the user’s agent, or an organization other than Vidday or a Subscribing Organization.
“use” means the treatment, handling and management of personal information by and within the Vidday.
What personal information do we collect?
Information We Collect
When you interact with us through the Service, we may collect or receive the following types of information.
2. Personal Information You Provide To Us
You may provide us with your personal information in different ways. For example, we may collect any or all of the following personal information if the information is reasonably required to provide the Service to you:
Vidday does not collect information related to method of payment such as a credit or debit card number. All purchases of Vidday products and services will be directed to and handled by third parties such as Apple, Stripe, Shopify or Paypal. You will be bound by the privacy policies of these third party sites.
Technical Information We Collect Automatically
When you visit the Sites, we may collect, using electronic means, technical information. This information may include:
information that you provide when you become a registered user or otherwise complete forms on the Service, such as your name, company name, birth date, email address, social media user ID, postal address, and telephone number;
your log-in and password details in connection with your account(s), including your username;
your correspondence with Vidday employees, including any questions, concerns or comments you may have about the Service or problems that you report;
comments, videos, photographs, and any other content or information that you may submit to the Service, including content you upload from your social media accounts; and/or
details of your requests made through the Service.
This technical information (some of which in certain instances may be considered personal information) is aggregated and used to measure and improve effectiveness of our Sites. We do not attempt to combine this technical information with other personal information we collect on our Sites.
the IP address of your computer and which browser you used to view our Sites;
resolution of screen;
language settings in browsers; and/or
the site you came from and searched for keywords if arriving from a search engine.
What is the purpose of the collection and use of your personal information?
3. Purpose of Collection and Use of Personal Information
Vidday collects your personal information and will use your personal information as is reasonably required for the following purposes:
Your personal information will only be collected and used by Vidday and employees, agents, partners and service providers in a manner consistent with the activities of the Vidday. Access to your personal information by Vidday employees, agents, partners and service providers is limited only to those authorized, based on their need to deal with the personal information for the reason(s) for which it was obtained, including to enable them to perform a business, professional or technical support function for Vidday.
if you are a registered user, to establish and maintain your Vidday account;
to provide web applications, the Service, and/or the other services or information that you request;
to verify your identity if you submit comments, videos, photographs, opinions, or any other content or information to the Service;
to respond to questions, comments, requests, job applications, or complaints that you submit to Vidday;
to collect amounts owing from you to the Vidday, if applicable;
to track communications with you;
to analyze use of the Service and to improve the Service;
to send emails, newsletters, regular mail or other communications you have consented to receive from the Vidday;
to provide Service-related announcements or notifications to you;
to fulfill a purpose that we disclose to you when we request your personal information;
to aggregate your personal information resulting from the combination and/or aggregation of certain raw personal information collected from you with other data in a way that no longer personally identifies you;
to process payments made by you; and/or
to meet legal and regulatory requirements.
To whom do we disclose your personal information?
4. Disclosure of Personal Information
Vidday may disclose your personal information to:
Corporate Reorganization and Business Transfers
its employees, agents, partners and service providers as is reasonably necessary to enable these parties to perform a business, professional or technical support function for Vidday. For example, we engage third party service providers to assist with email marketing campaigns for the Service;
a person who, in the reasonable judgment of Vidday, is seeking the information as your agent; and
a third party or parties, where you consent to such disclosure or the disclosure is permitted or required by law.
Do we transfer your personal information to third parties for storage or processing?
8. International Transfers
Your personal information may be stored and processed in any country where we engage third party service providers (e.g. Canada, United States). While such information is outside of your country of residence, it is subject to the law of the country in which it is held, and may be subject to disclosure to the governments, courts, or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. For example, personal information stored in the United States is subject to the US PATRIOT ACT.
Where and when appropriate, we will transmit amended personal information to third parties having access to the personal information in question.
How do we safeguard your personal information?
7. Safeguarding Your Personal Information
Vidday is committed to safeguarding your personal information. Vidday uses appropriate security measures to protect personal information against risks such as loss or theft, unauthorized access, disclosure, copying, misuse, modification or destruction, and any other unlawful form of processing of the personal information in our possession regardless of the format in which it is held. The methods of protection and safeguards used by Vidday include, but are not limited to:
Vidday also ensures that its employees with access to personal information are made aware of the importance of maintaining the confidentiality of personal information.
Vidday takes care in disposing of or destroying personal information to prevent unauthorized parties from gaining access to the information.
While Vidday is committed to safeguarding your personal information, we cannot ensure or warrant the security of any personal information we collect either directly or automatically from you, and you do so at your own risk.
Vidday cannot guarantee that such personal information may not be accessed, disclosed, altered, or destroyed by breach of any of our security safeguards. To the degree that personal information is of a sensitive nature, in the event of a breach, there may be a risk of significant harm to you which includes bodily harm, humiliation, damage to reputation or relationships, loss of employment, business or professional opportunities, financial loss, identity theft, negative effects on the credit record and damage to or loss of property.
Vidday also cannot guarantee that information sent or received over the Internet is secure and does not make any representation or warranty concerning the security of personal information communicated to or from Vidday via the Internet or regarding the interception by third parties.
Administrative safeguards such as privacy and security policies and procedures, privacy and data protection training for Vidday staff;
Technical safeguards such as security testing, vulnerability scans, and technological measures, including the use of passwords, encryption, firewalls, and secure coding frameworks. For example, we use encryption technology, such as Secure Socket Layers, to secure personal information you submit to us and to prevent such information from being intercepted and read as it is transmitted over the Internet to our servers;
Physical safeguards such as locked filing cabinets, and need-to-know access for Vidday employees.
Do we knowingly collect personal information about children?
The Service is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under the age of 13, we will take appropriate steps to delete that personal information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in Section 17.
What if there is a change in the initial purpose of collection of your personal information?
5. Change of Purpose
Vidday will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and obtain your express consent to do so pursuant to Section 21.
Please note that we may process your personal data without your knowledge or consent where this is required by law.
Who do you contact if you have an inquiry, complaint, or want to request a review of your personal information?
17. Contact Us
Vidday Privacy Officer
30 Pine Bluff Road
Winnipeg MB R2J 2N5
What type of analytics services do we use and for what purpose? How can you disable analytics?
The Sites employ Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the Sites, compiling reports on the Sites’ activity for the Sites’ operators and providing other services relating to website activity and Internet usage. The information generated by the cookie (including the IP address) is transferred and stored on a Google server located in the United States.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other information held by Google.
We may also use additional analytics programs from time to time to process non-personal information about you.
We make no attempt to link this non-personal information with the identity of individuals using the Service. Non-personal information may be permanently archived for future use in any manner whatsoever by Vidday.
Do you use third party advertising partners? If so, how can I opt out of targeted advertising?
15. Targeted Advertising and How You May Opt Out
We may use third party advertising partners such as advertising networks, exchanges, and social media platforms to display advertising on the Sites or to manage and serve our advertising on other sites. You have a variety of options to opt out of interest based advertising ranging from browser controls, add on utilities such as ad blockers, and other opt out tools. Other opt out tools may include organizations, such as the Network Advertising Initiative, whose members agree to provide a means for consumers to opt out of the members’ targeted advertising on websites.
14. Links to Other Websites
What types of “cookies” and/or other technologies do we use and how can you manage “cookies”?
13. Cookies and Similar Technologies
The Sites use “cookies”, which are small text files placed on your computer or other device when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.
There are three main types of cookies:
We use the below listed cookies to perform the following functions:
Session cookies are specific to a particular visit and limited to sending session identifiers (random numbers generated by the server) so you don’t have to re-enter information when you navigate to a new page or check out. Session cookies are not permanently stored on your device and are deleted when the browser closes;
Persistent cookies record information about your preferences and are stored in your browser cache or mobile device and remain on your device between browsing sessions. For example, a persistent cookie may be used on a website to remember your log-in details so you will not need to enter those details each time you visit that website; and
Third party cookies placed by someone other than us which may gather data across multiple websites or sessions.
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Service. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.
We may use other technologies similar to cookies like web beacons, which are sometimes called “tracking pixels” or “clear gifs”. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited the Sites or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Strictly necessary / technical cookies that are essential to enable you to move around a website and use its features. You cannot withdraw your consent to the use of these types of cookies because without them, the Service cannot be provided.
Analytical / performance cookies that collect information in aggregated form about how users interact with the Sites so that we may improve functionality. These cookies are sometimes placed by third party providers which enable features or functionality provided by third parties in connection with the Service. For example, advertising, interactive content, and analytics (see Section 16 below). The parties that set these third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.
Functional cookies that allow a website to remember choices you make, recognize you when you return and to personalize content.
Targeting / advertising cookies that track browser habits and used to deliver targeted (interest-based) advertising based on your browsing activities and interests. See Section 15 on how you may opt out of targeting advertising.
How can you access your personal information?
12. Access to Personal Information
Upon request, Vidday will provide you with a reasonable opportunity to review the accuracy of your personal information. Such personal information will be provided within a reasonable time of the request and at a minimal or no cost to you.
Also upon request, Vidday will provide an account of the use and disclosure of your personal information and, where reasonably possible, will state the source of the information. In providing an account of disclosure, Vidday will provide a list of organizations to which it may have disclosed personal information about you when it is not possible to provide an actual list.
In certain situations, Vidday may not be able to provide access to all of the personal information we hold about you. In such a case, we will provide the reasons for denying access upon request. Such reasons may include:
if doing so would likely reveal personal information about another individual that cannot be severed or the information could reasonably be expected to threaten the life or security of another individual;
if doing so would reveal any of our confidential information;
if the information is protected by solicitor-client privilege;
if the information was generated in the course of a formal dispute resolution process; or
if the information was collected in relation to the investigation of a breach of an agreement or a contravention of a federal or provincial law, or that of a foreign jurisdiction.
How do we ensure the accuracy of your personal information?
11. Accuracy of Personal Information
Vidday is committed to keeping your personal information as complete, up-to-date and accurate as is necessary for the purposes for which it is to be used. Vidday will promptly correct or complete any personal information found to be inaccurate or incomplete. Where appropriate, Vidday will transmit amended information to third parties having access to the personal information in question.
Do we collect, use, and disclose non-personal information about you?
10. Non-Personal Information
We may collect, use and disclose non-personal information, including aggregated data resulting from the combination and/or aggregation or certain raw data collected from you with other data in a way that no longer personally identifies you. We make no attempt to link this non-personal information with the identity of individuals. We may permanently archive non-personal information for future use in any manner whatsoever.
How long do we retain your personal information?
9. Retention of Personal Information
Vidday will only keep personal information for as long as reasonably necessary to fulfil the relevant purposes set out in the Policy Privacy and in order to comply with our legal and regulatory obligations. To determine the appropriate retention period for your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Please note, if you are a registered user and your Vidday account becomes inactive, Vidday may choose not to retain your personal information associated with your Vidday account, or any other records associated with your Vidday account, for a period longer than three years after your Vidday account becomes inactive, in which case such information may be destroyed. If your Vidday account becomes inactive, you are solely responsible for exporting any such information from your Vidday account that you may wish to retain.
Last Update: July 10, 2020
How can you unsubscribe from our commercial electronic messages such as messages regarding new products or services?
20. Unsubscribe from Commercial Electronic Messages
If you no longer wish to receive commercial electronic messages from Vidday regarding our new products or services, promotions or other similar communications, you may unsubscribe here selecting "unsubscribe" found at the footer of the email. Please note that, after you unsubscribe, Vidday may still send electronic communications to you in certain limited circumstances, such as to provide you with Service notifications and billing information, or to provide information that Vidday is legally obligated to provide you.
How do you withdraw your consent to the collection, use or disclosure of your personal information?
19. Withdrawing Consent
You may withdraw your consent to the collection, use or disclosure of your personal information by Vidday at any time, subject to legal or contractual restrictions and reasonable notice. In certain circumstances, your withdrawal of consent may result in the inability of Vidday to continue providing aspects or optimization of the Service to you. Please contact Vidday for more information regarding the implications of withdrawing consent.
How do we handle complaints?